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# -*- coding: utf-8 -*- # Copyright 2012 Google Inc. All Rights Reserved. # # Licensed under the Apache License, Version 2.0 (the "License"); # you may not use this file except in compliance with the License. # You may obtain a copy of the License at # # http://www.apache.org/licenses/LICENSE-2.0 # # Unless required by applicable law or agreed to in writing, software # distributed under the License is distributed on an "AS IS" BASIS, # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. # See the License for the specific language governing permissions and # limitations under the License. """Additional help about technical and billing support.""" from __future__ import absolute_import from __future__ import print_function from __future__ import division from __future__ import unicode_literals from gslib.help_provider import HelpProvider _DETAILED_HELP_TEXT = (""" <B>TECHNICAL SUPPORT</B> If you have any questions or encounter any problems with Google Cloud Storage, please first read the `FAQ <https://cloud.google.com/storage/docs/faq>`_. If you still have questions please use one of the following methods as appropriate, providing the details noted below: A) For API, tool usage, or other software development-related questions, please search for and post questions on Stack Overflow, using the official `google-cloud-storage tag <http://stackoverflow.com/questions/tagged/google-cloud-storage>`_. Our support team actively monitors questions to this tag and we'll do our best to respond. B) For gsutil bugs or feature requests, please check if there is already a `existing GitHub issue <https://github.com/GoogleCloudPlatform/gsutil/issues>`_ that covers your request. If not, create a `new GitHub issue <https://github.com/GoogleCloudPlatform/gsutil/issues/new>`_. To help us diagnose any issues you encounter, when creating a new issue please provide these details in addition to the description of your problem: - The resource you are attempting to access (bucket name, object name), assuming they are not sensitive. - The operation you attempted (GET, PUT, etc.) - The time and date (including timezone) at which you encountered the problem - If you can use gsutil to reproduce your issue, specify the -D option to display your request's HTTP details, and provide these details in the issue. Warning: The gsutil -d, -D, and -DD options will also print the authentication header with authentication credentials for your Google Cloud Storage account. Make sure to remove any "Authorization:" headers before you post HTTP details to the issue. Note also that if you upload files large enough to use resumable uploads, the resumable upload IDs are security-sensitive while an upload is not yet complete, so should not be posted on public forums. If you make any local modifications to gsutil, please make sure to use a released copy of gsutil (instead of your locally modified copy) when providing the gsutil -D output noted above. We cannot support versions of gsutil that include local modifications. (However, we're open to user contributions; see "gsutil help dev".) <B>BILLING AND ACCOUNT QUESTIONS</B> A) For billing documentation, please visit https://cloud.google.com/storage/pricing. If you want to cancel billing, follow the instructions at `Cloud Storage FAQ <https://cloud.google.com/storage/docs/faq#disablebilling>`_. Caution: When you disable billing, you also disable the Google Cloud Storage service. Make sure you want to disable the Google Cloud Storage service before you disable billing. B) For support regarding billing, please see `billing support <https://support.google.com/cloud/contact/cloud_platform_billing>`_. For other questions regarding your account, Terms Of Service, Google Cloud Console, or other administration-related questions please see `Google Cloud Platform support <https://support.google.com/cloud/answer/6282346#gcp>`_. """) class CommandOptions(HelpProvider): """Additional help about technical and billing support.""" # Help specification. See help_provider.py for documentation. help_spec = HelpProvider.HelpSpec( help_name='support', help_name_aliases=[ 'techsupport', 'tech support', 'technical support', 'billing', 'faq', 'questions', ], help_type='additional_help', help_one_line_summary='Google Cloud Storage Support', help_text=_DETAILED_HELP_TEXT, subcommand_help_text={}, )